Shipping Policy

Thank you for shopping with FoldStrike. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, product launches, promotions, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

FoldStrike ships only to eligible destinations where delivery of our products is supported.

Shipping availability may vary depending on local laws, carrier restrictions, customs requirements, import regulations, and other factors outside our control.

Available shipping destinations are shown at checkout.

Certain countries, states, provinces, territories, or regions may be excluded from delivery.

If we determine that we are unable to legally or reliably ship an order to the destination provided, we may cancel the order and issue a refund.

Customers are responsible for ensuring that the purchase, import, possession, transport, and use of the products ordered are permitted under the laws and regulations applicable in their location.

Shipping Cost

We provide free standard shipping to eligible destinations unless otherwise stated at checkout.

There are no additional standard shipping charges unless a different paid delivery option is clearly displayed and selected by the customer.

Estimated Delivery Time

Estimated delivery time is:

7–15 business days after the order has been shipped.

Delivery estimates do not include order processing time.

Business days do not include weekends or public holidays.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

• Customs inspections or clearance procedures
• High shipping volumes
• Weather conditions
• Local postal service delays
• Incorrect or incomplete delivery information
• Public holidays
• Transportation disruptions
• Import restrictions or regulatory inspections
• Events outside our reasonable control

Tracking Information

When tracking is available, a tracking number will be sent to the email address provided during checkout.

Tracking information may take several business days to update after the order has been shipped.

Some international orders may be transferred to a local delivery company after reaching the destination country. In such cases, tracking updates may also appear on the local carrier’s website.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the responsibility of the customer.

FoldStrike does not control these charges and cannot predict their amount. We recommend checking with your local customs authority before placing an order if you are unsure.

Customers are responsible for complying with all applicable import laws and regulations in their location.

If an order is refused, seized, returned, or otherwise restricted by customs or local authorities due to laws or regulations applicable to the customer’s destination, FoldStrike will review the circumstances individually and handle any refund in accordance with applicable law and our Refund Policy.

Product Restrictions

Some FoldStrike products may be subject to different rules depending on the country, state, province, territory, or municipality.

The availability of a shipping option at checkout should not be interpreted as a guarantee that possession or use of a product is lawful in every individual jurisdiction.

Customers are responsible for confirming all applicable local requirements before placing an order.

FoldStrike reserves the right to cancel an order if we become aware that shipment to the destination may violate applicable laws, regulations, carrier policies, or import restrictions.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at foldstrikesupport@gmail.com if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

FoldStrike is not responsible for orders that are delayed, returned, or lost because the customer provided an incorrect or incomplete address.

If an order is returned because of an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect it, additional shipping charges may apply before the order can be shipped again.

Multiple Packages

Orders containing multiple items or bundle components may be shipped separately depending on product availability and the location of our fulfillment partners.

You may receive separate tracking numbers and packages for the same order.

You will not be charged additional standard shipping fees unless otherwise clearly stated at checkout.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Tracking updates may occasionally pause while the package is moving between countries, customs facilities, or local delivery companies.

If there has been no tracking update for an extended period, contact us at foldstrikesupport@gmail.com with your order number and we will contact the shipping provider to investigate.

Shipping delays outside our reasonable control do not automatically qualify an order for a refund while the shipment is still in transit.

Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If the shipping carrier confirms that a package has been lost, please contact us at foldstrikesupport@gmail.com.

We will review the case and provide an appropriate replacement or refund in accordance with applicable law and our policies.

We may require confirmation from the shipping carrier before issuing a resolution.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask members of your household
• Check with neighbours
• Contact the local delivery carrier
• Allow up to two additional business days, as some packages may be marked as delivered shortly before arrival

If the package still cannot be located, contact us at foldstrikesupport@gmail.com.

FoldStrike is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided at checkout. However, we will assist you with contacting the carrier where possible.

Refused or Unclaimed Packages

Customers are responsible for accepting and collecting their orders.

If a package is refused, not collected, returned because required customs charges were not paid, or rejected due to circumstances attributable to the customer, any refund may be reduced by original shipping costs, return shipping costs, customs charges, or handling fees incurred by FoldStrike, where permitted by applicable law.

Contact Us

For questions regarding shipping, delivery, tracking, or shipping eligibility, contact us at:

foldstrikesupport@gmail.com